Your office closed at 6. The car accident call came in at 8:41.
Sarah is an AI intake specialist trained on Florida personal injury cases. She answers your firm's missed calls at night, on weekends and when your team is busy, in English and Spanish, screens each caller and emails your team a ready-to-sign lead within minutes. Your team still makes the callback and signs the client.
Rear-ended on I-95 yesterday. Went to the ER. Other driver got a ticket. Has not talked to any lawyer yet.
Example of what your team gets from a missed call.
One missed call, start to finish
Here's what happens between the phone ringing and your team having a lead to call back.
"Thanks for calling. This is Sarah. Are you calling about an accident?"
She picks up on the first ring and the caller talks to her like they would a person.
"When did it happen? Did you get checked out by a doctor?"
She gets what your intake specialist would: what happened, when, injuries, treatment, the other driver and the best callback number.
The case is rated Sign, Investigate or Pass, with the reasoning, the filing deadline and how fast to call back.
New lead: SIGN, urgent. Tap to view.
Your intake team gets an email with everything, plus a link that opens the lead.
Six minutes from the first ring to a lead your team can act on. Without Sarah, that caller reaches voicemail and tries the next firm.
Your team wakes up to leads, not voicemails
Every alert reads like a note from your best intake person, so whoever opens it knows what to do next.
- Florida law, built inEvery call is screened against Florida personal injury law, so deadline and fault problems are flagged before your team calls back.
- Every lead scoredSign, Investigate or Pass, with the reasoning and how fast to call back, so your best cases get called first.
- Trucks and commercial vehicles flaggedDelivery vans, semis, buses and tow trucks move to the top so you can act before evidence disappears.
- The wrong calls filtered outWorkers' comp, med-mal and non-injury calls are marked Pass with a reason, so nobody spends a morning on them.
- Decision
- SIGN URGENT
- Caller
- Maria R. · Spanish
- Callback
- (305) 555-0148
- Case
- Rear-end collision, I-95
- When
- Yesterday
- Deadline
- Within window
- Fault
- Low. Other driver cited
- Treatment
- ER visit, neck and back
- Still need
- Other driver's insurer
Example alert. The caller is fictional.
Why firms choose PI Intake Systems
Voicemail loses the case. An answering service loses the details. Sarah gets you both.
Every option below costs you something. Only one was built from the ground up for personal injury intake.
| Feature | Sarah Built for PI | Voicemail | Answering service | Generic AI receptionist |
|---|---|---|---|---|
| Picks up every call, 24/7 | ✓ | ✗ Caller hangs up | ✓ | ✓ |
| Speaks Spanish | ✓ Included | ✗ | Usually extra or limited | Varies |
| Asks what your intake team would ask | ✓ Full PI screening | ✗ | ✗ Name and number | Generic script |
| Florida PI law built into every call | ✓ | ✗ | ✗ | ✗ |
| Scores every lead so your best cases get called first | ✓ Sign / Investigate / Pass | ✗ | ✗ | ✗ |
| Full case summary in your inbox in minutes | ✓ | ✗ Whenever someone checks | Bare message | Varies |
| Automated follow-up sequences until every caller is reached | ✓ Coming soon | ✗ | ✗ | ✗ |
| Set up, tested and tuned for you | ✓ Live in 10 business days | — | Partly | ✗ You build it |
| What it costs you | Less than one signed case a month | Every caller who won't leave a message | Cases you never learn were cases | Your time, and calls it doesn't understand |
Find out what your callers hear tonight
Your competitors' phones go to voicemail too. The first firm to answer signs the case. The Leak Check is free. We test your intake line the way a new client would, then show you what we found.
- We call your intake line after hours, up to three times, as an injured caller would.
- On a 20-minute video call, you see exactly what happened on each call.
- You hear Sarah take the same call, and see the alert your team would have gotten.
With Sarah, all three callers would have been answered, screened and sent to your team the same night.
The cost of voicemail
Every night your phone goes to voicemail, a case walks out the door
Example figures. Busier firm? At 40 calls a month it's $40,000+. We'll run your real numbers on the Leak Check.
Pricing
Flat monthly fees. Spanish and full triage are included in every plan.
Full Intake at a founding price, locked for 12 months
$2,000per month
$1,500 one-time setup. Standard Full Intake is $4,000 setup and $3,500 a month.
Included
- 24/7 answering plus daytime overflow, 2,000 minutes a month
- English and Spanish callers, full Florida triage
- Live within 10 business days, or your first month is free
- 30-day money-back guarantee on the monthly fee
- Setup, testing and tuning done for you
- Automated caller follow-up, free for founding firms when it launches
Larger firm? See Intake Ops and Custom.
Why only three? We set up and tune every founding firm by hand, so we cap it to give each one full attention.
All plans
Bigger firm, several offices, or a workflow of your own? Intake Ops and Custom are built around you.
After-Hours
For firms whose team covers the day and just needs nights and weekends caught.
$1,500/ month
- Nights, weekends and holidays
- English and Spanish
- Full triage and email alerts
Full Intake
For firms that want every missed call answered, day and night.
$3,500/ month
- 24/7 plus daytime overflow
- Everything in After-Hours
- Founding price available above
Intake Ops
For high-volume firms that want intake run end to end.
from$5,000/ month
- Everything in Full Intake
- Calendar booking for consults, on request
- Case-management sync, on request
Custom
For multi-office firms or anything that doesn't fit a standard plan.
from$7,500/ month
- Built around your offices and practice areas
- Starts with a $2,500 paid discovery, credited to setup
Extra minutes are $0.35 each. Plans start with a 90-day term, then go month-to-month. Setup fees are non-refundable.
Questions firms ask
Does this replace my intake staff?
Only if you want it to. Most firms use Sarah for nights, weekends and overflow, and their team still makes the callback and signs the client. If you'd rather have Sarah answer every new-client call, Full Intake and Intake Ops are built for that.
We're a larger firm. Is this built for us?
Yes. Intake Ops covers high-volume firms, and Custom is built around multi-office firms, several practice areas or your case-management system. Book a scoping call and we'll plan it with you.
Do my staff need to learn new software?
No. Alerts arrive by email with a link that opens the lead. There is nothing to install.
What about Spanish-speaking callers?
Sarah switches to Spanish when the caller does. Your team's alert is written in English and notes that the caller prefers Spanish, so the right person calls back.
How fast can we be live?
Founding firms are live within 10 business days of signing, or the first month is free. You forward your after-hours and overflow calls to a number we set up for your firm.
What does a "Pass" mean?
The call is outside what your firm takes, like workers' comp or a non-injury dispute. You still get the record, marked with the reason.
Can I hear it before deciding?
Yes. Call (954) 833-4972 and play a caller, or book a Leak Check and we'll walk through it together.
A note from the founder
I'm Othman Farraj, founder of PI Intake Systems. I've spent time inside several personal injury firms in South Florida, and I've called hundreds of PI firms after hours the way a new client would. Too many of those calls ended in voicemail, a full mailbox, or someone who couldn't take the details.
Someone who was just hurt in an accident won't wait for a callback. They call the next firm. We built PI Intake Systems so that call gets answered at your firm instead.
Every firm gets a guided setup, a system tuned to the cases it takes, and ongoing review of its calls after launch, so Sarah keeps getting better at your intake.
Othman Farraj, Founder
See what your callers hear tonight
Book a free 20-minute Leak Check, or call Sarah at (954) 833-4972 right now.